Terms and Conditions

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “Owner”, “Client”) and Dogwise Academy (“Dogwise Academy”, “we”, “us”, or “our”), concerning your access to and use of the https://dogwiseacademy.net as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in Wyoming and have our registered office at 30 N Gould St. Ste R SHERIDAN WY 82801. The Site provides an online marketplace for the following goods, Products, and/or services: Premium Dog Training services, including Board & Train programs for pets (the “Product”). In order to help make the Site a secure environment for the purchase and sale of the Product, all users are required to accept and comply with these Terms of Use posted on the Site, which are incorporated into these Terms of Use. You agree that by accessing the Site and/or the Product, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND/OR THE PRODUCT AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

On the day of collection, the client will provide sufficient dog food for the duration of the program, as well as any medication the dog is currently taking. The client understands that during the purchased training program, the trainer may have other dogs in their care for training, with which your dog will socialize under supervision, both on and off-leash. Your dog will reside at the trainer’s home and will have its own crate for sleeping, resting, eating, and drinking water.

During the program, Dogwise Academy offers enrichment activities such as group play and pack walks. The client acknowledges that the length of training and the results achieved depend on factors like the dog’s prior experience, learning capacity, age, breed, maturity, and levels of anxiety or aggression. Some dogs may require extended training time to meet the goals set at the beginning of the program, and further training may be recommended to ensure reliability in certain behaviors. Follow-up training at home is required to maintain progress and reach desired behavior goals.

Dogwise Academy will provide regular progress updates, including videos, photos, audio, or brief summaries of your dog's accomplishments. Trainers will share updates daily and will respond to messages within 2 hours, between 9 a.m. and 10 p.m.

On the day your dog is scheduled to return home, the trainer will arrange a drop-off time to review the training and provide guidance on maintaining the desired behavior in your home environment. This handover session, lasting up to 2 hours, is included in the program fee. If certain goals have not been met, the trainer will discuss whether additional training or another approach is needed (additional fees may apply).

If the client cannot be available for the scheduled drop-off, a $120 per day boarding fee (plus tax) will apply. Drop-off times are Sundays between 10 a.m. and 3 p.m. EST, unless otherwise agreed.

The client understands that the dog will initially respond more reliably to the trainer than to the owner. To ensure the dog’s response to the owner, the client agrees to understand and apply the training principles demonstrated in the handover session (1-2 hours on go-home day), Use the commands provided by the trainer, Practice with the dog daily (25 minutes a day, 6 days a week), Integrate training into daily life to support behavior goals, Follow the trainer’s guidance to avoid reinforcing unwanted behaviors.

The client must disclose any aggressive behaviors the dog has shown towards other dogs or people, including but not limited to growling, snapping, barking, lunging, or biting. Failure to disclose aggressive tendencies may result in the client being held liable for damages or injuries to the trainer or their property. Additional training time may be required if the dog’s aggression or anxiety is more severe than initially disclosed.

As part of the service, trainers may occasionally travel with the dogs in their care to attend industry-related events or activities such as dog shows, competitions, or specialized training sessions. During these occasions, the dog will continue to receive supervision and training consistent with the program’s goals. The client consents to the dog’s participation in such events, understanding that these experiences are designed to enhance the dog’s development and socialization. Any costs associated with these events will be discussed with the client in advance if applicable.

The content, materials, and services provided by Dogwise Academy, including but not limited to, training manuals, instructional videos, articles, graphics, logos, and all other educational resources, are exclusively owned by Dogwise Academy or its licensors and are protected under copyright, trademark, and other intellectual property laws. These materials constitute the proprietary information and intellectual property of Dogwise Academy and are provided to you for your personal, non-commercial use only. You are granted a limited, non-exclusive, non-transferable license to access and use the Dogwise Academy materials and content solely for the purpose of receiving the services for which you have been authorised. Except as expressly permitted in these terms, you may not: 1. Copy, modify, or create derivative works based on the content; 2. Distribute, publicly perform or display, lease, sell, transmit, or otherwise make available the content to any third party; 3. Reverse-engineer, decompile, or disassemble any part of the content or services; 4. Remove any proprietary notices or labels on the content; or 5. Use Dogwise Academy's name, trademarks, or logos without prior written consent. Any unauthorised use of Dogwise Academy's content or materials may violate copyright and other laws and could result in civil and criminal penalties. Dogwise Academy reserves the right to terminate your access to the materials and to pursue all legal remedies if we discover any infringement of our intellectual property rights. If you wish to use any of Dogwise Academy's content for purposes other than what is permitted by these terms, you must obtain written permission from Dogwise Academy by contacting us at [contact information]. Permission is granted on a case-by-case basis at the sole discretion of Dogwise Academy. By accepting these terms, you agree to uphold the intellectual property rights of Dogwise Academy and to prevent any unauthorized copying or use of the materials. Your respect for the intellectual property of Dogwise Academy is appreciated.

We accept the following forms of payment: - Visa - Mastercard - American Express - Payment plan via Affirm (barring approval) You agree to provide current, complete, and accurate purchase and account information for all purchases of the Product made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us.

Refund Policy

5.1 Right to Cancel Prior to Program Commencement
Clients may cancel their training program before the start date. The following terms apply to cancellations:

1. Cancellation more than 14 days before the program start date: A 30% cancellation fee will be applied, and clients will receive a 70% refund.
2. Cancellation 14 days or less before the program start date: No refund will be provided.

5.2 Non-Refundable Policy Once Program Has Commenced
Once the training program has begun, no refunds will be issued under any circumstances, except in cases of verifiable extenuating circumstances (e.g., severe illness, death). By enrolling, clients acknowledge and agree to this policy.

5.3 Rescheduling Policy
If a client chooses to reschedule instead of canceling, any future cancellations will not qualify for a refund. Refund eligibility will be determined by the terms applicable at the time of the original rescheduling request.

5.4 Merchant Processing Fees
For all refunds, clients will bear responsibility for any merchant processing fees incurred during transactions.

Service Provider's Right to Adjust Program Start Date

The service provider reserves the right to adjust the start date of any program for the following reasons:

1. Unavailability of the trainer, requiring a replacement.
2. The dog’s vaccination records are incomplete or not up to date.
3. National and/or company holidays.
4. If the dog is sick upon arrival and the issue was not disclosed in advance.
5. If the dog becomes ill during training, necessitating a pause until recovery.
6. False or incomplete health and vaccination information.
7. Withholding behavioral issues, such as aggression or anxiety, known to the client.

The service provider will offer an alternative start date within 60 days. If a new start date is not provided within this timeframe, the client may request a full refund (excluding merchant processing fees).

Program Specifications

If the service provider does not meet the specifications of the training program as outlined in the contract, the following will apply:

1. The client will be offered a complimentary evaluation session with a trainer.
2. Both parties will collaboratively determine a follow-up solution and support plan.
3. No refunds will be issued under these circumstances.

Client's Right to Terminate Agreement

Clients may terminate this agreement at any time if they believe their dog is being harmed or mistreated.

1. A refund will not be granted unless verifiable evidence of abuse or mistreatment is provided.
2. If such evidence is accepted by the service provider (“Dogwise Academy”) and an impartial third party, a full refund will be issued, minus merchant processing fees.

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative. We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sub-licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Product (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

Privacy Policy

Introduction

Dogwise Academy LLC ("Dogwise", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.dogwiseacademy.com (the "Site"), use our services, or otherwise interact with us.

By accessing or using our Site or services, you agree to the terms of this Privacy Policy. We may update this Policy from time to time, and any changes will be posted on this page with an updated effective date.

Information We Collect

We collect personal information that you voluntarily provide to us and certain technical information automatically when you interact with our Site or services.

Personal Information You Provide

We may collect personal information when you:

• Contact us by phone, email, mail, or through our Site.
• Register for dog training services.
• Create an account or submit a form on our Site.
• Subscribe to our newsletter or promotional communications.
• Make a payment for services.
• Participate in surveys, contests, or promotions.
• Submit information about your dog(s) for training purposes.

This information may include:

• Your full name.
• Contact details (e.g., phone number, email address, mailing address).
• Payment details (e.g., credit card or bank account information).
• Information about your dog(s), including breed, age, health, and behavioral history.
• Photos or videos of you or your dog(s) submitted by you or captured during training (with consent).
• Any other information you choose to provide.

Automatically Collected Information

When you use the Site, we may automatically collect certain technical information from your browser or device, such as:

• Your IP address and domain name.
• Browser type and operating system.
• Pages you visit on our Site and time spent on each page.
• Referring URLs or websites.
• Links you click and search terms used.

We use this information to:

• Improve our Site and services.
• Understand user behavior and trends.
• Monitor Site performance and resolve technical issues.
• Ensure Site security and integrity.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device when you visit a website.

We use cookies to:

• Remember your preferences and settings.
• Analyze traffic and usage patterns.
• Improve functionality and performance of the Site.

You can manage or disable cookies through your browser settings. However, doing so may affect some features of the Site.

How We Use Your Information

We use your personal information to:

• Provide the services you request, including dog training programs.
• Communicate with you about your account, services, appointments, or payments.
• Process transactions and send related confirmations.
• Improve our offerings and customize your experience.
• Send newsletters, promotional emails, and other marketing content (if you have opted in).
• Comply with legal or regulatory obligations.

We will only use your personal information for the purposes described in this Policy or for purposes that we disclose at the time of collection and to which you consent.

Media Usage and Consent

We may request to use photos or videos of you and/or your dog(s) for documentation, training progress tracking, marketing, or educational purposes. These will only be used with your explicit consent.

You may withdraw your consent to media usage at any time by contacting us at the email address below.

Disclosure of Your Information

We do not sell your personal information. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (for secure transactions).
• Email marketing platforms (for newsletters and promotions).
• Web hosting or analytics providers (for Site maintenance and performance tracking).

These third parties are bound by confidentiality obligations and are only permitted to use your information as necessary to provide their services.

We may also disclose your information if required by law, court order, or to protect our legal rights or property.

Data Retention and Deletion

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

You may request that we delete your personal data by contacting us at the email listed below. We will respond to all requests in accordance with applicable laws.

Your Rights and Choices

You have the right to:

• Access and review your personal information.
• Correct or update inaccurate or outdated information.
• Request deletion of your personal data.
• Opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional message.

To exercise any of these rights, contact us using the information below.

Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18 without verified parental consent, we will delete it promptly.

These Terms of Use and your use of the Site and the Product are governed by and construed in accordance with the laws of the State of Wyoming applicable to agreements made and to be entirely performed within the State of Wyoming without regard to its conflict of law principles.

Litigation Any Dispute arising out of or relating to this agreement, or its breach, shall be resolved exclusively through litigation in accordance with the laws of the State of Wyoming. The litigation shall be conducted in a court of competent jurisdiction in Laramie County, Wyoming, and the decision rendered by the court shall be final and binding on both Parties.

Restrictions The Parties agree that litigation shall be limited to the Dispute between them individually. To the fullest extent permitted by law:

(a) No litigation shall be joined with any other proceeding.

(b) No Dispute shall be litigated on a class-action basis or utilize class action procedures.

(c) No Dispute shall be brought in a representative capacity on behalf of the general public or any other persons.

Bank Disputes and Agreement Termination If you initiate a chargeback, payment dispute, or any transaction reversal through your issuing bank, this action will be deemed an immediate termination of our agreement and a direct breach of contract. Such action is considered fraud, and we reserve the right to pursue legal remedies, including but not limited to seeking damages, reporting the matter to the appropriate authorities, and taking necessary legal action. Upon such termination:

We are under no further obligation to engage in litigation or informal negotiations regarding the Dispute.

Any subsequent resolution of the matter shall be at our sole discretion.

You forfeit any rights to seek further claims, reimbursements, or services under this agreement.

If you lose the chargeback dispute, you acknowledge that we are under no obligation to provide any services, products, or fulfill any remaining obligations under this agreement. Any decision to proceed with service shall be at our sole discretion.

Exceptions to Informal Negotiations and Litigation The following Disputes are not subject to the above provisions:

Disputes related to the enforcement, validity, or protection of a Party’s intellectual property rights.

Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use.

Any claim for injunctive relief.

If any portion of this provision is found to be illegal or unenforceable, the affected portion shall be severed, and the remainder shall continue in full force. Any Dispute not subject to litigation shall be decided by a court of competent jurisdiction as outlined in this agreement, and both Parties consent to the jurisdiction of such courts.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Product; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site or the Product with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Product, as well as data relating to your use of the Product. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Product. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Product constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Product. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

Assumption of Risk: The Client understands and acknowledges that dog training and boarding involve inherent risks, including but not limited to bites, scratches, and unpredictable behavior. The Client assumes all risks associated with the services provided by Dogwise Academy. Release and Waiver: The Client, on behalf of themselves and any other party who claims an interest in the dog or the outcome of Dogwise Academy's services, hereby releases, waives, and discharges Dogwise Academy, its agents, representatives, employees, and any other persons affiliated with Dogwise Academy from any and all liabilities, claims, demands, actions, causes of actions, costs, and expenses of any nature whatsoever, whether in law or equity, known or unknown, and whether anticipated or unanticipated, arising out of or in any way connected with any loss, damage, or injury, including death, that may be sustained by the Client, the dog, or any property belonging to the Client, whether caused by the negligence of Dogwise Academy or otherwise, while participating in such activity, or while in, on, or upon the premises where the activity is being conducted. Indemnification: The Client agrees to indemnify and hold harmless Dogwise Academy from any loss, liability, damage, or costs, including court costs and attorney fees, that they may incur due to their participation in said services, whether caused by negligence of Dogwise Academy or otherwise. Acknowledgment of Understanding: The Client acknowledges that they have read this release of liability and assumption of risk agreement, fully understand its terms, understand that they have given up substantial rights by agreeing to it, and agree to it freely and voluntarily without any inducement.